Refund policy

Invertopia Live Arrival Guarantee – Key Points

1. Scope of Guarantee
   • Applies only to livestock shipped via Royal Mail Next Day Delivery.
   • Other shipping methods are not covered.
2. Customer Action if Problem Occurs
   • Contact invertopia immediately if:
     • Parcel does not arrive.
     • Parcel arrives damaged.
     • Parcel does not meet an acceptable standard.
   • Include photographs of the delivered parcel to support the investigation.
3. Dead on Arrival (DOA) Livestock Policy
   • Options for customers if livestock arrives dead:
     1. Replacement of livestock.
     2. Customer credit equal to the original purchase value.
     3. Full refund, including delivery charges.
   • Notification must be within 12 hours of delivery; otherwise, claims are void.
   • invertopia may request:
     • Photographic or video evidence of livestock with original packaging.
     • Return of livestock at the customer’s expense, even if evidence is provided.
4. Situations Where the Guarantee is Void
   • Customer fails to receive, sign, or accept delivery.
   • Issues caused by the customer (e.g., wrong address, not making reasonable efforts to accept delivery).
   • Delivery problems caused entirely by Royal Mail.